Estate Event Coordinator
Company:
Rocky Pond Estate Winery
Job Description:
The Estate Event Coordinator will oversee the Orondo Estate Experience including retail wine and food tastings, wedding coordination with external vendors, Rocky Pond Concert Series, vineyard tours and private/corporate events. This organized candidate will proactively maintain all facility-related matters to ensure that all systems are operational. The successful candidate will be high-energy and proficient in retail wine sales, club conversion, with a proven track record to lead a team of tasting room associates, attendants and culinary personnel. This person will create and implement programing to achieve company sales goals while providing a world-class, hospitality driven and memorable experience for our guests and members. This person must demonstrate a company culture that encourages integrity, positive results, excellence, attitude of servitude and sustainability.
ESSENTIAL FUNCTIONS
o Create a memorable, concierge-like, experience with members and non-members
o Facilities management: Coordinate with vendors to keep guest areas operating efficiently, including but not limited to: cleaners, delivery services, contractors, plumbers, electricians, HVAC professionals, security systems, keys, POS access and propane service
o Coordinate setup, staffing and service for the Rocky Pond Concert Series
o Work with Rocks Society Manager, to develop training and incentives to obtain Rocks Society member acquisitions per company goals
o This is a sales leadership position. Candidate will focus, and measure, average wine sales per visitor, daily sales goals and average bottle price
o Anticipate guest volume levels to ensure sufficient inventory and coordinate timely wine transfers
o Review and maintain tasting room menus with a focus on increasing wine sales and company revenues
o Execute best-in-class wine club, tour and tasting experiences and events
o Elevate staff’s wine knowledge of wine, winemaking, and vineyard operations
o Oversee all Estate events, allocate and prioritize tasting room personnel, create monthly schedules and effectively manage labor budget
o Additional responsibilities as assigned by the manager may include assisting with other departments during the slow season
o Manage complaints and quickly resolve conflicts internally and externally
QUALIFICATIONS
o Must demonstrate a passion for sales and world-class hospitality
o Must be 21 years of age
o College degree recommended, but not required, in retail/business management or hospitality, or equivalent experience
o Prior relevant experience in tasting rooms, wine retail, direct to consumer sales, restaurant or hotel experience is preferred
o Level 1 Sommelier or WSET equivalent or higher is preferred
o Valid MAST 12 Permit
o Valid Food Handlers Permit
o Must hold a valid driver’s license
o Must have a reliable mode of transportation
o Must be available to work weekends, special events and holidays
o Excellent communication, organizational and interpersonal skills
o Superior customer service skills and sales driven
o High energy, friendly, positive with a professional disposition when dealing with guests, vendors and team members
o Demonstrated ability to multi-task, follow-up and work in a fast-paced environment under pressure
o Must have strong attention to detail and anticipate business needs such as staffing, training, and scheduling regular facility maintenance
o Ability to work independently with minimal direct supervision
o Demonstrated reliability, punctuality, and adherence to all safety regulations and operating procedures
o Maintain a professional appearance at all times in adherence to Rocky Pond Employee Handbook PHYSICAL REQUIREMENTS
o Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies
o Ability to operate various types of machinery to include, but not limited to hand trucks, dishwashers, etc.
o Ability to perform tasks requiring bending, stooping, standing, and twisting
o Ability to stand for long periods of time
Contact:
John Ware
Phone: (425) 949-9044